Product terms.

1. Who provides the service

The Healthy Homes Record Keeper is provided by NZ Realty Services Limited, trading as New Zealand Realty (NZ Realty, we, us). These terms apply when you buy or use the product. Our Privacy Policy explains how we handle personal information.

2. Your purchase

The founding price is NZ$25 including GST for the first 20 completed product purchases. After those licences are allocated, the advertised standard price is NZ$50 including GST. Both are one-off charges with no recurring app subscription fee.

One purchase allows the account holder to create unlimited property records and dated editions for rental properties they own or are authorised to self-manage. “Unlimited” means we do not impose a software count on those property records or editions; it does not remove the evidence-storage limits below, permit resale, white-labelling, shared agency access or use for properties the purchaser is not authorised to manage.

Each paid account also includes one complimentary 15-minute NZ Realty landlord consultation, booked subject to reasonable availability. It covers using the software and discussing practical next steps. It is not a property visit, professional assessment, certification, legal advice or an entitlement to ongoing support or management services.

Your access continues while we operate the product. If we decide to retire it, we will use reasonable efforts to give notice and a practical opportunity to export your records first.

3. What the software does

The product provides guided questions, conservative property-specific rule prompts, a portfolio attention view, dated editions, suggested follow-up actions, a major-work and maintenance updater, evidence storage, generated landlord evidence and audit packs, calendar and account-data-index exports, optional email reminders, and a workflow for retaining the current separately landlord-signed Healthy Homes statements relevant to a new, renewed or varied tenancy agreement. Evidence is limited to 2 MB per file, 30 files per edition and 1 GB across the account.

A maintenance entry records information and files supplied by the user about planned, in-progress or completed property work. It does not mean NZ Realty inspected the work or verified workmanship, consent requirements, Building Code compliance, warranties, safety or a Healthy Homes result. You must re-check the affected standards and use appropriately qualified or licensed people where required.

The public demo and sample pack use fictional property details, do not require an account and do not save what a visitor does in the demo. They illustrate the software only and are not property records, inspections or compliance findings.

Automatic prompts use property facts such as a landlord-confirmed climate zone, council, dwelling type and consent year to route the user to official pathways and evidence questions. They do not decide whether a standard is met, whether an exemption applies or what the law means for a particular property. A council-name climate-zone suggestion must be confirmed against the current official map.

Email reminders are disabled unless you opt in for a property. They are sent to the paid account email at approximate 30, 14 and 7-day thresholds and on or after the date. An annual reminder is an administrative evidence-management feature, not a statutory annual certificate or expiry date. A tenancy-event reminder relies only on the date you enter and is not a legal notice. You must review sooner when a tenancy, the property, installed equipment, evidence, reported problem or applicable rule changes.

4. Your responsibility as landlord

You supply and confirm the information. You are responsible for inspecting the property, checking measurements and calculations, keeping evidence current, determining whether an exemption applies, completing and signing the current statement required for the tenancy, including it with the agreement, and meeting all legal duties.

Healthy Homes is not the whole law for a rental. Smoke alarms, lawful residential use, the Residential Tenancies Act, Building Act and Building Code, Housing Improvement Regulations, council requirements and other health and safety duties may also apply. Use a suitably qualified professional or lawyer whenever access, calculations, building work, consent, safety or legal interpretation is uncertain.

5. No legal advice, inspection or certification by NZ Realty

The product supplies general software prompts and links to official information. It does not provide legal advice or a legal opinion about your circumstances. Buying or using it does not engage NZ Realty to visit the property or verify your entries, documents, calculations, conclusions or claimed exemptions.

A generated “evidence and audit pack” shows what the landlord entered at a point in time and organises the saved evidence. “Audit pack” does not mean NZ Realty performed an audit. The pack is not an independent assessment, legal determination, certification or guarantee by NZ Realty.

6. Accounts and acceptable use

Keep your login private and tell us promptly if you suspect unauthorised access. Do not upload unlawful material, malware, or information unrelated to the property record. Avoid tenant faces, mail, medication and unrelated belongings in evidence. You must have authority to upload and retain every file you provide.

7. Availability and changes

We use reasonable care to keep the service secure and available, but maintenance, internet failures and provider outages can occur. We may update questions, guidance links, security controls and features. Finalised historical editions remain identified by their recorded guidance version; an update does not rewrite a past factual record.

8. Problems, cancellations and refunds

Contact info@newzealandrealty.co.nz if access or the product is not working as described. We will assess and remedy valid faults within a reasonable time. We do not promise a change-of-mind refund after access is supplied, but nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

9. Your records

You retain ownership of information and evidence you upload. You authorise us and our service providers to host, process and transmit it only as needed to operate, secure and support the product and meet legal obligations. If you enable reminders, this includes sending administrative messages about the dates recorded for that property. You can disable them in Property details. The account data index includes property, edition and evidence metadata but not the private evidence file contents; open and save important evidence and final packs for your own files. The software is not your only statutory record-keeping system.

10. Contact

Questions, support and complaints can be sent to info@newzealandrealty.co.nz or NZ Realty Services Limited, Wellington, New Zealand.